Privacy Policy

Why Sign-In is Required

Nexby is designed to deliver personalized, secure, and verified travel experiences. To do this, we require users to sign in so we can:

• Show relevant places based on your region, interests, and previous activity
• Ensure that all feedback, ratings, and reviews come from verified users
• Store your booking history and preferences securely
• Enable password recovery through your registered email or connected login methods

We never collect unnecessary personal data and do not share your details with advertisers.

1. Information We Collect

We collect information directly from you, from your devices, and through your use of our app and website. This includes:

• Personal Information: Name, email address, mobile number, address, ID proofs (if voluntarily submitted), and payment details (processed securely through third-party gateways)
• Account Information: Username, password, travel preferences, saved items, and booking history
• Device Information: IP address, device type, operating system, browser type
• Location Data: If enabled, we may collect real-time or approximate location data to provide nearby recommendations and improve user experience. You can control or disable location access at any time through your device settings.
• Usage Data: App and website interactions, page visits, clicks, and features used

2. How We Use Your Information

The information we collect is used to:

• Provide, improve, and personalize our services
• Process and manage bookings and secure payments
• Send booking confirmations, updates, and notifications
• Suggest relevant places, deals, and services
• Communicate about promotions and platform updates (only if opted in)
• Prevent fraud and enhance platform security
• Fulfill legal or regulatory obligations

By making a booking through Nexby, you consent to the sharing of necessary information with the respective service provider for fulfillment of the booked service.

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share data with trusted parties only when necessary, including:

• Service Providers: To fulfill bookings and deliver services
• Payment Gateways: For secure transaction processing
• Third-Party Vendors: For analytics, infrastructure support, or customer communication (under strict confidentiality agreements)
• Legal Authorities: Where required by law or for compliance
• Booking and Contact Information may be shared with relevant service providers to enable booking confirmation, service delivery, and customer support
• We may use third-party tools and services for analytics, performance monitoring, communication, and infrastructure support (such as cloud storage and notification services). These providers process data on our behalf under strict confidentiality and security obligations

By using Nexby, you consent to the limited sharing of your information strictly for service delivery, booking verification, and lawful purposes.

4. Data Security

We implement physical, technical, and administrative safeguards to protect your personal information against unauthorized access, modification, disclosure, or loss.

While we use secure encryption and server infrastructure, no online transmission is entirely risk-free. You share your data at your own discretion.

Users are responsible for maintaining the confidentiality of their account credentials. Nexby shall not be liable for unauthorized access resulting from user negligence.

5. Data Retention

We retain your data only as long as necessary to:

• Deliver services
• Maintain records for legal and operational purposes
• Comply with regulatory obligations

You may request deletion or anonymization of your personal data, unless we are required to retain it by law. Upon account deletion request, personal data will be deleted or anonymized within a reasonable period, unless retention is required for legal, regulatory, or dispute resolution purposes.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Enhance your browsing and booking experience
• Analyze traffic and usage patterns
• Personalize suggestions and content

You can control or disable cookies via your browser settings, though some features may not function as intended.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct or update your information
• Withdraw consent from marketing communications
• Request deletion of your account or personal data
• Request a copy of your personal data (data portability)

To exercise any of these rights, contact us at support@nexbytravel.com.

8. Children’s Privacy

Our services are intended only for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a child has shared personal information with us, please notify us so we can delete it.

9. Third-Party Links

Our app and website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external services you interact with.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” and notify users as required. Continued use of Nexby constitutes your agreement to the updated terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you may contact us at: